Pella distributer - Customer Service Representative Pella Employee Review

Pella offers a strong culture with a genuine focus on people, quality and community. I appreciate the collaborative environment and the pride people take in the work we do. It’s a place where your contributions matter and you feel connected to the bigger picture.

No major downsides based on my experience.

Great UX/UI interfaces, generally easy to navigate systems if you have general computer knowledge but can navigate multiple systems and screens. Great metrics which make it easier for as coordinators to not feel so stressed out to get to the next call, but to also know we do still need to take another call. Team leads and trainers at Pella Corp are amazing.

Remembering to constantly have to clear cache and cookies it a little annoying to get everything to work apporpriatly. But it is part of technology sometimes and everything being web based. Also, during training when you go peer to peer, some of the peer's are not really the best mentors an will really push you to do take calls when you are not ready to, which may be good or bad. For me it ended badly. Not for everybody else, but sometimes people just are not ready and people need to know when to listen to someone as to now cause an anxiety or panic attaack because it can be nerve racking when you genuinely do not feel ready to take that first call.