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PenAir Credit Union

Engaged Employer

PenAir Credit Union reviews

Seek opportunity elsewhere - Member Service Representative PenAir Credit Union Employee Review

2.0
Apr 5, 2016
Member service representative
Recommend
CEO approval
Business Outlook

Pros

Honestly, the only pro this company still has is their community involvement and what they do for the members. Also, good employees on peer level.

Cons

I have seen this company go from outstanding to horrible. Two years ago, I would have never considered leaving the company. I had every intention of building a career with the company. However, they have stopped listening to their employees. They have had multiple instances where an employee has approached upper leadership and/or HR and the individual was let go or the issue was swept under the rug. These instances have contained issues such as management breaking multiple HR guidelines. Employees have gotten to the point where they will not report such instances for fear of retaliation. The morale throughout the company is very low. Yet again, leadership is not one bit concerned. The turnover rate is steadily increasing. The upper leadership has gotten "too big for their britches" and it is affecting the staff. They are pushing these "values" onto the staff but they are not living what they preach. Pen Air mainly has to offer empty promises and false pretenses. Seek growth opportunities elsewhere. Lower management does try extremely hard to retain their employees but normally once it goes to upper leadership (regionals & above) the ball gets dropped. In most cases nothing is done until an employee has turned in their resignation letter, if even then.

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PenAir Credit Union Response
10y
Thank you for your feedback. We apologize that your experience is not what you had hoped. Pen Air has implemented changes in our business approach which includes holding employees and managers alike accountable for their actions. Employees at all levels of the Credit Union were involved in creating many of these new approaches and employee feedback continues to be a valued part of our organization. As with any change, certain aspects require tweaking after implementation and unfortunately the solutions don't occur overnight. Any employee concerns are taken very seriously, addressed when needed, while ensuring that everyone is meeting expectations in the process. We wish you the best in your future endeavors.

Explore other reviews about PenAir Credit Union

5.0
Jul 19, 2026
Specialist
Recommend
CEO approval
Business Outlook

Pros

PenAir is a great place to work out, they care about their employees l, great benefits

Cons

Can be slightly stressful but they give you time to manage it also

3.0
May 11, 2026
Credit resolution specialist
Recommend
CEO approval
Business Outlook

Pros

Credit union as a whole tries to create a good work environment, Benefits are good and 401k match was 8%

Cons

Extremely poor pay for amount of responsibility and risk. Most other departments had pay bands widened but ours stayed the same. Constant fighting between management in collections department. Extremely unprofessional upper management with continuous bullying of supervisors. Large Overlap between supervisors and managers duties with poor delegation of tasks between them. Huge difference in roles for individual contributors that are all the same pay grade. Extremely poor performers are not held accountable, some are terminated but others continue to create large amounts of extra work for others. The amount of workplace drama that is allowed is appalling and is caused by 2-3 employees that contribute little to nothing to the department. 4-5 employees went to hr about these issues and management immediately retaliated against this, everyone was automatically in trouble for something or another. Hr agreed with absolutely everything I brought up, but there was little that could be done without escalating this higher within hr. It really seemed like nothing would change. I left voluntarily and relocated out of state.

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