Neglectful of Hardworking Employees; Temps Beware - Anonymous employee Penn Mutual Employee Review

1.0
Dec 6, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Recently renovated interior, very open floors, no crowding. Business always growing, financially sound.

Cons

Absolutely no room for growth, development is looked at as trying to leave a department, which causes management to become very insecure. Managers will hold you back you from another position if they need you in their's. Lies to temporary employees with the promise of a temporary to permanent position, but keeps them on for years to keep from providing benefits or higher pay for the same job with the same requirements of permanent employees. Senior management is constantly changing, no consistency which leads to failure for all employees. Very selfish, unapproachable, petty management that are very difficult to trust or feel comfortable with. Customer Service Department is an absolute mess, turnover is very high. Unlivable wage raises each year, generally 1% which does not keep up with the cost of health insurance increases. Astronomically priced, high deductible healthcare that will put a huge dent in your paycheck and has no benefit.

avatar
Penn Mutual Response
9y
Thank you for your review. At Penn Mutual we encourage input from all of our associates to ensure that we maintain our transparent and collaborative culture. We have many avenues for associates to discuss concerns if they choose not to reach out to their immediate leadership. At Penn Mutual we take pride in the number of open positions which are filled by internal candidates. Of the more than 85 open positions filled in 2016, 25% were filled by internal candidates. We believe this internal mobility supports our associates’ growth and development and strengthens us as a company. Penn Mutual, like most employers, continues to navigate the challenges involved in providing comprehensive healthcare coverage to our associates, and we work hard to remain competitive in this area. Again, thank you for the feedback as our culture is important to us and believe it is what sets us apart.

Explore other reviews about Penn Mutual

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits with continued improvements Fair salary Complete support of work life balance at all levels

Cons

Some business areas see very high work volumes with no additional staffing which causes burnout

avatar
Penn Mutual Response
2w
Thank you for sharing your experience at Penn Mutual. We're glad to hear you appreciate our great benefits and the support for work-life balance. At Penn Mutual, we are guided by Our Shared Commitment to Care. Respect and Belonging. We're proud to see these values reflected in your experience. Thank you for being part of our journey.
3.0
Apr 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Base salary is standard within the industry and the benefits package is strong. The annual bonus is a genuine differentiator in total compensation. The work itself offered real opportunities to build technical skills, particularly for those in data and analytics roles, with access to projects that should have a meaningful business impact.

Cons

Organizational restructuring has been a recurring theme, creating uncertainty around team stability and long-term role security. Communication from senior leadership during periods of change was inconsistent, making it difficult to plan or feel confident in the direction of the company. Employees may find themselves in limbo when priorities shift at the leadership level.

avatar
Penn Mutual Response
2mo
Thank you for taking the time to share your experience while working at Penn Mutual. We’re glad to hear that you valued our competitive bonus structure and growth opportunities. We appreciate your feedback regarding communication during times of change, and we welcome you to connect with a member of our HR team if you wish to discuss your feedback further. Thank you.
See reviews by: Helpful|Rating|Date|All