It was a very good experience - ITS Service Desk Consultant Penn State Employee Review

They were very flexible with hours and it was a fun place to work. There was lots of downtime to do other things while on the clock, and an e-bike to get around campus quickly.

Toward the end they got pretty strict about keeping your computer on a certain tab to take online tickets, and you could get in trouble for not doing it. It’s tedious work overall.

flexibility. I'm on a fellowship I won with a great advisor. It is not so good for others.

An inherently liminal position with severely reduced benefits.