Mixed Bag; not for everyone. - Information Technology Support Penn State Employee Review

3.0
May 10, 2019
Recommend
CEO approval
Business Outlook

Pros

Job: Fast paced work environment. Easy to learn. Opportunity to learn more than you ever wanted to know about how Penn State does business. Basically retail for the IT world. If this appeals to you, you will excel here. Good benefits options; fairly high vacation and sick leave comparatively speaking. Good healthcare and retirement benefits. Area: Quiet surrounding area; don't live in town or near students. Plenty of bar and grills and good eateries in general. LOTS of exploration opportunities; miles and miles of hiking trails in and around the area.

Cons

Job: Relatively low pay compared to the rest of the industry. Ever growing list of services and systems you will support. They WILL change your job description without increase in pay or title. Management can play favorites, assuming they stick around long enough to form a relationship. High turn over in the support staff. Area: In the middle of nowhere red-neck PA if you're from the city. The University is fairly liberal, but the rest of the area is not. (Either a pro or a con.) Almost as or more expensive than some large cities because renters know residents will pay for it, or parents of students will pay it. A lot of the apartments in town are a little run down because of students. Houses out of town can be hit or miss in quality to price.

Explore other reviews about Penn State

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

They were very flexible with hours and it was a fun place to work. There was lots of downtime to do other things while on the clock, and an e-bike to get around campus quickly.

Cons

Toward the end they got pretty strict about keeping your computer on a certain tab to take online tickets, and you could get in trouble for not doing it. It’s tedious work overall.

See reviews by: Helpful|Rating|Date|All