ITS @ Penn State - Service Desk Supervisor Penn State Employee Review

5.0
Nov 18, 2014
Recommend
CEO approval
Business Outlook

Pros

The ITS department at Penn State is a great place to work. Management is very willing to work with your strengths and build on your weaknesses. I have learned many new skills working as a Service Desk Consultant and Supervisor that I will value for the rest of my career. The working environment is very casual, but professional as well.

Cons

I would like to see more advancement opportunity within the organization for student employees. I think that we can be utilized a bit more to help ITS as a whole and also to build our own resume a bit.

Explore other reviews about Penn State

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

They were very flexible with hours and it was a fun place to work. There was lots of downtime to do other things while on the clock, and an e-bike to get around campus quickly.

Cons

Toward the end they got pretty strict about keeping your computer on a certain tab to take online tickets, and you could get in trouble for not doing it. It’s tedious work overall.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

flexibility. I'm on a fellowship I won with a great advisor. It is not so good for others.

Cons

An inherently liminal position with severely reduced benefits.

See reviews by: Helpful|Rating|Date|All