Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Percepta

      Engaged Employer

      Percepta reviews

      Incentives were nice - Customer Service Representative Tier I Percepta Employee Review

      3.0
      Jul 23, 2016
      Customer service representative tier i
      Recommend
      CEO approval
      Business Outlook

      Pros

      I literally won all the good incentives, Nascar tickets, $200 city walk passes for a dinner and a movie, $200 christmas cash. There is no problem getting overtime and full-time shifts. Constant calls that make work go by fast. Nice management. Several dept to work in.

      Cons

      Crappy metrics, horrible schedule if you are not a top performer. Not much understanding when it comes to personal matters. Weekends shifts sucked because there were no managers to assist the customers that had issues. Such as stranded with no money for example. Collateral promotions.

      Explore other reviews about Percepta

      5.0
      Jan 7, 2026
      Executive liaison
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is room for growth. Great health benefits. Flexible schedules. Great perks.

      Cons

      Compensation - Pay is low

      avatar
      Percepta Response
      5mo
      Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
      4.0
      Jun 10, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

      avatar
      Percepta Response
      1d
      Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
      See reviews by: Helpful|Rating|Date|All
      Related searches: Percepta jobs | Percepta salaries | Percepta benefits | Percepta interviews
      Percepta reviewsPercepta Customer Service Representative Tier I reviewsPercepta review