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      Percepta

      Engaged Employer

      Percepta reviews

      Ford Contractor. - Technical Service Representative II Percepta Employee Review

      3.0
      Jun 8, 2022
      Technical service representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Has many benefits and is mostly pro-employee.

      Cons

      Upper management tends to change every 2 years, and for the most part, they care, but once in a while you might get a ladder jumper who is mostly about numbers, and has a general opinion of subordinates are peons. Many supervisors have not had proper leadership education, so poor leadership can ensue. Most of the training is way too fast and leads to high turnover, especially the way the CRC group is handled.

      avatar
      Percepta Response
      4y
      We strive to give our people an exceptional employee experience when working here at Percepta. If you feel like you have feedback that would help us to better understand your situation, and improve your experience with us, we'd like to hear from you. Please send us an email to Percepta.hr@Percepta.com - thank you.

      Explore other reviews about Percepta

      5.0
      Jan 7, 2026
      Executive liaison
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is room for growth. Great health benefits. Flexible schedules. Great perks.

      Cons

      Compensation - Pay is low

      avatar
      Percepta Response
      5mo
      Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
      4.0
      Jun 10, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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