Confusing Onboarding Process - Remote Data Entry Percepta Employee Review

1.0
Mar 20, 2023
Recommend
CEO approval
Business Outlook

Pros

They do offer great benefits.

Cons

They do not provide the adequate training necessary to know what you are supposed to do given the wide variety of variables that you will come across when dealing with customers as each situation is entirely different.

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Percepta Response
3y
Thank you for taking the time to share your feedback on your experience working with Percepta. We appreciate your comments, and we are glad to hear that you found our benefits rewarding. We understand that our training process can be challenging, and we acknowledge that it takes time to learn the ropes. We believe that is best done by integrating opportunities to apply what you are learning in context to reason through issues, while you are still in the classroom as well as during the time immediately after you graduate the class when you have the help of supportive peers and a caring coach. We would like to assure you that we take our employees' experience seriously, and we constantly strive to improve our policies and practices. We will look into your concerns regarding our current training program and make sure that our employees are comfortable and supported in their learning environment. Once again, we would like to thank you for your service, and we wish you all the best in your future endeavors. If you have any further feedback or concerns, please do not hesitate to reach out to us. Appreciatively, VP of Learning Design and Delivery

Explore other reviews about Percepta

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

On the ISD team we have a strong people-first team culture.

Cons

I don't have any currently.

4.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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Percepta Response
2w
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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