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      Percepta

      Engaged Employer

      Percepta reviews

      Laid off 100 workers with a one time $2k severance package after 15 years of employement - Zone Manager Percepta Employee Review

      1.0
      Jan 4, 2024
      Zone manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      This company is toxic. The only pro is that it is located in central Florida if that is where you want to live.

      Cons

      The SDR is a program within Percepta with an average employee tenure of around 8 years. There were many people there with 10,15,20 year careers, with an average annual salary range between $60-$80K. They recently decided to eliminate our positions, which we all understand as we are business consultants by profession. The company who will be shaving off over $5million in pay-roll costs (because our jobs are being out-sourced to Mexico) and is only providing us with a one time $2,000 "retention bonus" if we stay on for 60 days while our replacements are trained". For many of us that is not even one paycheck of severance in exchange for our years of revenue driving service to this company. They also do not allow you to know what the pay range is for your own current salary grade which just screams pay inequality,

      avatar
      Percepta Response
      2y
      We recognize the profound impact this has on each individual who has dedicated so much of themselves to our collective success. In these times of transition, our focus is on supporting our team. We are committed to retaining as many of our impacted employees as possible and are actively working to assist them in finding new roles within Percepta that align with their skills and interests. Additionally, we are hosting informational sessions to provide guidance and information about external opportunities, including those available through government agencies and local businesses. Please know that our priority remains firmly centered on the well-being and future success of our team members during this period of change. If you would like to discuss this further, please contact us at percepta.hr@percepta.com.

      Explore other reviews about Percepta

      5.0
      Jan 7, 2026
      Executive liaison
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is room for growth. Great health benefits. Flexible schedules. Great perks.

      Cons

      Compensation - Pay is low

      avatar
      Percepta Response
      5mo
      Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
      4.0
      Jun 10, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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