My current job - Customer Service Representative (CSR) Percepta Employee Review

4.0
Apr 14, 2024
Recommend
CEO approval
Business Outlook

Pros

Great opportunity Team players Friendly staff

Cons

A lot of work load No proper training

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Percepta Response
2y
Thank you for taking the time to share your experiences as a Customer Service Representative at Percepta. We greatly appreciate your feedback. We are thrilled to hear that you see great opportunities at Percepta and have found your colleagues to be supportive team players. Building a positive and collaborative work environment is one of our top priorities, and it's encouraging to know that you feel supported by your peers. We recognize that maintaining a healthy balance between workload and resources is crucial for our employees' well-being and productivity. Additionally, providing comprehensive training is essential for success in any role, and we apologize if you feel that your training experience has been lacking. Your feedback helps us identify areas for improvement, and we appreciate your honesty and openness. If you have any further suggestions or concerns, please reach out to us at percepta.hr@percepta.com.

Explore other reviews about Percepta

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

On the ISD team we have a strong people-first team culture.

Cons

I don't have any currently.

4.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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Percepta Response
1w
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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