Good - Customer Experience Specialist Percepta Employee Review

4.0
May 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Hybrid work arrangement (1 day on site per week)

Cons

Salary could be better but still okay.

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Percepta Response
2y
Thank you for taking the time to share your feedback about your experience working at Percepta. We're glad you're satisfied with your role and the company overall. We're pleased that our hybrid work arrangement has been beneficial for you. Flexibility in work arrangements is important, and we're committed to providing options that support our employees' well-being and productivity. Regarding your comment about salary, we understand the importance of fair compensation and attractive employee benefits. We continually review our compensation packages to ensure they remain competitive. Thank you for your dedication and commitment to Percepta over the past six years. Your contributions are valued, and we're grateful to have you on our team. If you have any further feedback or suggestions, please feel free to share them with us. We're here to listen and make the necessary adjustments to enhance your experience as an employee.

Explore other reviews about Percepta

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

On the ISD team we have a strong people-first team culture.

Cons

I don't have any currently.

4.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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Percepta Response
1w
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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