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      Percepta

      Engaged Employer

      Percepta reviews

      Toxic senior leadership, low pay & lack of care - Manager Percepta Employee Review

      1.0
      Jan 7, 2025
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good medical benefits Employee recognition program If your direct manager is a good one, you will stay longer than you should for what they pay you. Most of the people who work here are hard-working, caring individuals.

      Cons

      You will never be paid what you are worth. The big salaries and bonuses are spread out among the top tiers of leadership. The decision makers at the top have driven away top talent or found a way to reorganize and eliminate great people, leaving the company running on such a lean budget that those who stayed are working twice as hard with outdated software and no support resources. The people are a transaction with this company, there is no human touch or people first approach...it's all about the bottom line. Keep your resume up to date if you work here, and always be looking for other jobs because nobody's job is safe.

      avatar
      Percepta Response
      1y
      Thank you for sharing your feedback. We’re glad to hear you appreciated some aspects of your time at Percepta, including our benefits and recognition programs. We’re sorry that other parts of your experience didn’t meet expectations, and we value the honest perspective you’ve shared. We’re committed to continuously improving and fostering a positive environment for all employees. If you’d like to share more, please don’t hesitate to reach out at percepta.hr@percepta.com. Thank you for your contributions during your time with us, and we wish you all the best moving forward.

      Explore other reviews about Percepta

      5.0
      Jan 7, 2026
      Executive liaison
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is room for growth. Great health benefits. Flexible schedules. Great perks.

      Cons

      Compensation - Pay is low

      avatar
      Percepta Response
      5mo
      Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
      4.0
      Jun 10, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

      avatar
      Percepta Response
      6d
      Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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