Helpcenter turned into a complete mess - Anonymous employee PerfectServe Employee Review

What was once an amazing company has turned into a complete fiasco. Executive management team that recently came in within the last two years have absolutely no idea how to manage a company like this. This product isn't like some easily maintained system that can handled by a tiny team or sent overseas to maintain. This is management of patient care. When you compromise the management of the help center you compromise patients and can cause lawsuit issues for your physicians and healthcare facilities. It's not a toy to play with to see how low you can get your bottom line. I was a long time employee that grew weary of the way the executive team treated the teams under them. They try to appease with parties, and food to distract their teams from seeing the big picture. They are slowly but surely cutting back staff to get that bottom line as low as they can. And if you think it's not a popularity contest within the office then you surely have blinders on. I once respected upper management. Now most of them don't even know what they're doing. They actually don't even know how to navigate the product at all or fix an issue should they need to. I've heard so many underhanded stories about things HR and upper management has done to the employees. It's turned into such a complete mess there.