Great company with a few challenges - Anonymous employee PerfectServe Employee Review

4.0
Aug 11, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Work from home - Extra holidays (We have both US and Canadian Holidays off) - Generous PTO for people who have been with the company for a while - Most mid level managers, directors, and VPs are great to work with, but there are some major exceptions to this - Pay is generally good for most roles, though some are compensated better than others - I really do feel like our tools lead to positive outcomes in healthcare - I feel like I can take time off without being criticized - I have had great managers to work for

Cons

- Unrealistic sales goals causing the sales team to sign junk deals - Executive team comes off as rather untrustworthy during larger company meetings - There is always a feeling that the leadership goals are not what they display on company meetings, and that there is a secret agenda behind the curtain - There have been instances of skilled resources being let go due to reorganization - Lots of turnover (most companies face this as well, so not exclusive to PerfectServe) A longer note for those interested in working at PS: Your experience will depend a lot on which department you are hired into. Most departments are great and are full of fantastic teammates (I cannot emphasize this enough). There are a select few areas of the company that are incredibly toxic and difficult to work in. Thankfully, those are few and far between, but I want to warn those who want to work at PerfectServe that they do exist. Be extra weary in your interview process. If you find yourself in one of the more positive departments, I promise you will think PS is great.

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PerfectServe Response
3y
Thank you for leaving such thoughtful feedback - the good and the bad. I would love to drill into a number of these areas. Please don't hesitate to reach out to me directly if you are open to a discussion. Thanks. -jeff (COO)

Explore other reviews about PerfectServe

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

The mission is real — we're not just selling software, we're improving outcomes for patients and the healthcare workers who care for them. My teammates are passionate, purpose-driven people who are here to make a difference, and that energy is contagious. The company equips you with the tools you need to actually do your job well rather than setting you up to struggle. Work-life balance is genuinely respected here, not just talked about, and when you perform, the company recognizes it — both financially and through real advancement opportunities. Promotions feel earned and attainable.

Cons

Communication from management can be inconsistent at times, which occasionally creates confusion around priorities or direction. Additionally, not all hospital systems have the internal governance structures in place to fully implement and adopt the applications — this can make success feel out of your hands at times. That said, it's also an opportunity to become a trusted advisor and help clients build toward better outcomes.

3.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

they provide training for the role

Cons

the pay is low for the role

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