Limited hours available, higher expectations than can be met in single shift
PetSmart Response
8mo
We appreciate you taking the time to share your thoughts with us here. Please know if you want to disclose any details so our team can help support you, you can reach us via the anonymous CareSmart line 1-800-738-4693.
Explore other reviews about PetSmart
5.0
Jun 5, 2026
Anonymous employee
Former employee
Recommend
CEO approval
Business Outlook
Pros
Very good relationship with colleague
Cons
Not very flexible on work times
PetSmart Response
3w
We're happy to hear you enjoyed working with us, thanks for taking the time!
If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.
Cons
Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.
PetSmart Response
3d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.