Listen to all the negative reviews! - Pet Specialist PetSmart Employee Review

2.0
Nov 1, 2025
Recommend
CEO approval
Business Outlook

Pros

You gain basic retail experience get discount 50% off on petsmart branded products get 20% discount on name brand discounted services Good health insurance

Cons

DO NOT WORK HERE when I applied here I was happy because I actually had a good manager, and a good team.. but that also changed after a year of working here. I’ve worked here for almost 5 years. • If you work pet care you are not just pet care you will be register, basket grabber, in-store pick up. Basically a slave to every single task, on top of the care of animals. •There’s a heavy focus on treat activation that gets hammered on you constantly! Along with the chance and lucky’s that come out before halloween. It will drive you and customers insane with asking for donations. •The care of the animals is an after thought with this company. you’ll constantly have grown adults throwing fits and won’t take “No” as an answer for the sale of a live animals. handling animals is maybe like 20% of the pet care job. • No customers do research before buying animals, it’s a very rare occasion. so it’s your job to educate them like children. (They won’t take your advice anyways) • You’ll also be in charge of and taking care of sick animals. • This is a company that wants to be on par with large corporations. it’s not you’ll be worked on a bare bones staff with bad hours.

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PetSmart Response
7mo
Hi, we appreciate you taking the time to share, and we are concerned about some of the things you have mentioned above. We encourage you to reach out to our team via the anonymous CareSmart line at 1-800-738-4693 so we can learn more and try to help. Thank you!

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
3w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
3d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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