Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      PetSmart

      Engaged Employer

      PetSmart reviews

      A great place to work - Sales Associate PetSmart Employee Review

      5.0
      Nov 17, 2025
      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive coworkers who genuinely care about animals and teamwork Strong training for new associates, especially in pet care and customer service Opportunities to learn across different departments (grooming, cashiering, stocking, pet care) Steady company culture and clear expectations Discount on pet supplies Management varies by store, but when it’s good, it’s very supportive

      Cons

      Inflexible scheduling, especially during peak seasons Hours can be slow, especially outside holidays or if the store is overstaffed Limited opportunities for advancement unless you push very hard Pay increases are modest and don’t always reflect experience or workload High turnover can put extra pressure on long-term staff Workload can be inconsistent—some days overwhelming, other days underutilized Roles are very defined and lack nuance as they once did, which limits learning opportunities to advance in the store.

      avatar
      PetSmart Response
      7mo
      Thank you for sharing your experience and for your years with our Windsor team. We’re glad to hear you felt supported by your coworkers and benefited from the training and cross-department learning. We appreciate your candid notes on scheduling, hours, and advancement. Feedback like yours helps us understand where the associate experience feels strong and where it can feel challenging. Thank you again for taking the time to share your perspective!

      Explore other reviews about PetSmart

      5.0
      Jun 5, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good relationship with colleague

      Cons

      Not very flexible on work times

      avatar
      PetSmart Response
      3w
      We're happy to hear you enjoyed working with us, thanks for taking the time!
      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      3d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
      See reviews by: Helpful|Rating|Date|All
      Related searches: PetSmart jobs | PetSmart salaries | PetSmart benefits | PetSmart interviews
      PetSmart reviewsPetSmart Sales Associate reviewsPetSmart review