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      PetSmart

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      PetSmart reviews

      DO NOT WORK AT STORE 1036 - Dog Bather PetSmart Employee Review

      1.0
      Nov 28, 2025
      Dog bather
      Recommend
      CEO approval
      Business Outlook

      Pros

      Getting to work with dogs.

      Cons

      a very toxic place where the managers stand around and watch difficult situations happen and not step in to help. Schedules are out of control, and other employees of “ equal” status are allowed to yell and be- little their fellow employed. Acadamy never happened as promised upon hiring

      avatar
      PetSmart Response
      6mo
      Thank you for taking the time to share this with us, Our team would like to support you and try to help. Please connect with us via the CareSmart line at 1-800-738-4693.

      Explore other reviews about PetSmart

      5.0
      Jun 5, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good relationship with colleague

      Cons

      Not very flexible on work times

      avatar
      PetSmart Response
      3w
      We're happy to hear you enjoyed working with us, thanks for taking the time!
      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      3d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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