Good, unless you are a single parent - Pet Care Specialist PetSmart Employee Review

2.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good discount and decent pay. For retail, it's pretty good. I loved it until about a year and a half ago when an investment firm bought in and started turning it into every other corporate retail.

Cons

The restructure means they just want bodies with open availability. I was working full time as a manager and because I don't have open availability I was demoted and lost full time. And we just had someone else have to step down for the same reason, single parent. Both of us have management experience... literally availability keeps us from even having enough managers to fill all the positions. I would have probably grown with the company but since they don't value me, it's not a company where I have any desire to dedicate myself to. I could be the poster child for the new values, but now they seem like empty words because I do not feel valued, appreciated, part of the PetSmart community. I scoff when the values are mentioned because unless you have open availability, nothing matters.

Explore other reviews about PetSmart

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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