Supportive colleagues hindered by poor management and expectations - Pet Specialist PetSmart Employee Review

3.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pet parents Great people to work with depending on who you are scheduled with

Cons

Incompetent store lead Corporate expects us to do so much in 5 hours and they keep on cutting our hours. VP wants to get rid of micro stores because they "only earn 1 million" a year. Completely out of touch

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PetSmart Response
2w
We apprecite you taking the time to review and hear your concerns. Please know you can always reach via the anonymous CareSmart line at 1‑800‑738‑4693 if you would like to connect with our team directly for support.

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
4d
We're happy to hear you enjoyed working with us, thanks for taking the time!
4.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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