Remote work and benefits, but poor leadership and low pay - Reservations Agent PetSmart Employee Review

3.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote Work, Weekly Pay, Health Benefits

Cons

Poor Leadership, No Structure, Not Transparent, Low Pay, Claim to offer bonus but the metric changes every three months and the isn't transparency and you will never bonus because they make all the money from your sales.

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PetSmart Response
2w
Hi there! We're happy to hear there are things you enjoy about #LifeAtPetSmart but hear your concerns. Please know you can always reach via the anonymous CareSmart line at 1‑800‑738‑4693 if you would like to connect with our team directly for support.

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
4d
We're happy to hear you enjoyed working with us, thanks for taking the time!
4.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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