Welcoming environment but long hours and retail challenges - Store Leader PetSmart Employee Review

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Welcoming environment. Good benefits. Work with animals. Supportive peers.

Cons

Retail headaches. Work with very young associates that don't share good work ethics. Salaried and often work 50 to 60 hours depending. Not enough labor provided. Grooming salon can be tough.

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PetSmart Response
4d
Thank you for sharing your experience. We’re glad you’ve found a supportive environment and strong peer relationships, but we’re sorry to hear about the challenges you’ve faced with workload and staffing. We appreciate your feedback and invite you to reach out to the CareSmart line at 1-800-738-4693 so we can better understand your concerns.

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
4d
We're happy to hear you enjoyed working with us, thanks for taking the time!
4.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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