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      PetSmart

      Engaged Employer

      PetSmart reviews

      Groomer - Anonymous employee PetSmart Employee Review

      4.0
      Jun 28, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      PetSmart was a great place to learn how to groom, and we had a close-knit group of groomer sisters. Some people think that grooming from a big corporation wouldn't be good--but it can be. It just depends on what the individuals put into it. And we put in our hearts! Even when it meant getting bitten, peed on, yelled at by customers, and working late. The people who are in it for the animals are gold.

      Cons

      PetSmart has the typical trappings of a big corporation. The people at corporate headquarters are oblivious how the real work environment works. And they often put policies into place that are completely impractical and often harmful to the working conditions. It's all just very unrealistic.

      Explore other reviews about PetSmart

      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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      PetSmart Response
      1d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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