This company is f-ed. Horrible senior leadership killing this company - Anonymous employee PetSmart Employee Review

1.0
Oct 12, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None since new being acquired.

Cons

No quality of life. Horrible senior leadership decision making. Senior leadership does not care about anyone or anything but filling their pockets. Company used to be a good company to work for but is now ruined. Micromanaging to death. Not realistic in expectations. Complete disconnect between the stores and senior leadership team.

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Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
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Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
9h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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