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      PetSmart

      Engaged Employer

      PetSmart reviews

      Started out great, but has become more and more horrible. - Cashier/Customer Service/PetCare PetSmart Employee Review

      2.0
      Jul 14, 2017
      Cashier/customer service/petcare
      Recommend
      CEO approval
      Business Outlook

      Pros

      • You get to make connections with other Pet Parents and their pets • You get to work with animals

      Cons

      • The coworkers are usually rude, lazy, and don't last long • The managers are down right horrible. They don't care about their employees. They only care about making themselves look good at the expense of their employees • They don't fire anyone, even if they are horrible employees

      Explore other reviews about PetSmart

      5.0
      Jun 5, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good relationship with colleague

      Cons

      Not very flexible on work times

      avatar
      PetSmart Response
      2w
      We're happy to hear you enjoyed working with us, thanks for taking the time!
      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      2d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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