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      PetSmart

      Engaged Employer

      PetSmart reviews

      CEO and Senior Team have ruined PetSmart - Senior Marketing Manager PetSmart Employee Review

      2.0
      Aug 5, 2017
      Senior marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Having worked there for 11 years, it was evident: treat your employees well and they become ambassadors for your brand. We had corporate goals and clear pathways to achieve them. AND we made a ton of money!!!!

      Cons

      Today, the Senior team throws noodles of ideas on the wall and hope one sticks. They have no vision, time or patience to see anything thru. Their entire focus is on weekly profits, not building a loyal customer base. Their brand ambassadors wake up wondering every day what happened to the company I work for? Very sad for a company that was an AMAZING culture to work for.

      Explore other reviews about PetSmart

      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 22, 2026
      Professional pet stylist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work with pets, earn tips and commission.

      Cons

      Corporate salon means no logic and reason to the rules and they can change day by day. Pushed to churn as many grooms out as possible instead of do quality work. No clear communication from management and no positive feedback from management, only beratings and lectures and threats to being replaced.

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