Pros
Working in the PetsHotel was rewarding. I learned a lot about dogs and loved 99% of my customers (and they appreciated me too). Breaks and lunches were fair. The majority of the associates were pleasant to work with. We had the ability to turn away aggressive dogs and Banfield was right there if there were any health issues.
Cons
Management is the biggest con here and it goes all the way up to corporate. They will lie to your face. If you do a good job in the hotel and are good at your position you will not move up, they wouldn't dream of losing a good employee to cover a bad manager. The carrot of promotion will be held over your head but you will see unqualified restaurant people who haven't touched a dog in their lives promoted or hired over you no matter how much experience you have. Work hours---I was a Senior Associate so I was expected to close at 9:30 p.m. and open in the morning at 6 a.m. most days. Sometimes I didn't get a break because we had to be "on call" the whole time. Who can eat a decent lunch when you had to have your walkie on all the time? The work is hard and you don't "play with puppies" all day. You will pick up feces and clean almost all the time. Go into the job knowing that.