Cut throat environment, unreasonable expectations - Sales Associate PetSmart Employee Review

1.0
Jan 22, 2018
Recommend
CEO approval
Business Outlook

Pros

Get to work with animals

Cons

Corporate gives the minimalist amount of hours to run the stores which means there are only three, if you're lucky 4, associates in the store at one time:1 or 2 managers, 1 cashier and 1 petcare associate. Moral is in the toilet because co-workers and managers are in everyone's throats, the guidelines on how the animals are to be cared for are way outdates, managers don't c are when there's conflict among co-workers. District managers don't care either when you bring concerns to them. They only want their money. Final warning, in one full year of working there I only made $8,416.

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5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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