They no longer care about their employees or the animals - Dog Bather PetSmart Employee Review

2.0
Mar 1, 2018
Recommend
CEO approval
Business Outlook

Pros

Working with all the animals! Okay short term job. You get to work with a lot of people who actually care about their pets. You learn a lot about different animals

Cons

Company no longer cares about animals and their safety all they care about is how to save themselves from bad press. Most management doesn’t really care about employees nor do they have their employees back. Only work there as a last resort or to gain experience leave as soon as you can

Explore other reviews about PetSmart

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

helping pets and their parents, working with motivated and positive people, and the work environment was great!

Cons

they could only offer part time hours

avatar
PetSmart Response
2d
We're happy to here you enjoed working with us! Thanks for taking the time to share a bit about your #LifeAtPetSmart with us.
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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