Home office doesn't care - Management PetSmart Employee Review

1.0
Mar 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Great customers. Get to help animals.

Cons

The home office does not care about store employees. They constantly demand more work while trying to pay less and less for that work. They create an environment that promotes stressfull unsafe conditions then they punish anyone who speaks up, or gets hurt. They force employees to be rude by telling them to demand email addresses or push sales of things people don't need. If the employees don't do these things they are written up or even fired.

Explore other reviews about PetSmart

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

helping pets and their parents, working with motivated and positive people, and the work environment was great!

Cons

they could only offer part time hours

avatar
PetSmart Response
2d
We're happy to here you enjoed working with us! Thanks for taking the time to share a bit about your #LifeAtPetSmart with us.
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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