If you like working retail, Petsmart makes it fun - Bather PetSmart Employee Review

4.0
Apr 10, 2009
Recommend
CEO approval
Business Outlook

Pros

Interactions with pets makes for a never boring job. Discounts, because most people that work at Petsmart have pets! It can be fun making for a unique experience if inclined to work in a retail industry. Fun 'jobs' from Trainer to Groomer to Animal Care.

Cons

Making sure both the pet parents are pets are accomodated. You are just not recommeding solutions for the pet parent but to help the overall well being for the pet, as well. The tricky part is when people think of their pets as 'kids' and think you are 'telling' them how to raise them...As with many retail environments, the stress, from so many personality interactions, rarely getting 'good time' off (weekends, holidays, etc) and also, not all pets are pleasant, either! You can see these effects in management, too because they are not always consistant. Currently our store has a 'two minute punch restriction' before and after your scheduled shift, so you cannot punch in or out beyong a two window mark without getting management approval. Chance of getting bit or scratched, even when being 'cautious' and following safety guidelines. Those who work in grooming recoil from 'toenail trim' walk-ins!! Many of these dogs have behavior problems and the intense stress of wrestling with an unruly dog just to clip his nails is unnerving. This process usually ends up getting the groomer/bather behind schedule on their booked clients and can make a bad day worse. Having to greet every customer when walking through the store. This is very unsettling. I LOVE helping customers, I do not want to shun them. But, with my work in the Salon, I rarely have the 'time' One customer could set me back 20 minutes. I do not want to not help customers but I don't want to get behind in my work and make my pet parents upset or have to wait to get their dogs finished. i feel like one of the customers will 'lose out' by dividing my time.

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
5d
We're happy to hear you enjoyed working with us, thanks for taking the time!
4.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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