Former manager - Store Manager PetSmart Employee Review

5.0
Jul 5, 2018
Recommend
CEO approval
Business Outlook

Pros

Fun atmosphere. Great customers. Really fun if you love pets.

Cons

Getting hit hard by both competitors locally and online. PetSmart realizes this and is pushing their own Chewy.com. Especially if they put proprietary items on Chewy. Corporation will stay strong but stores will continue to dwindle. Don’t plan on bonuses.

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PetSmart Response
7y
Thank you for taking the time to leave a review. It's wonderful to hear how much you enjoyed the atmosphere, pets and pet parents! We are incredibly optimistic about PetSmart's future and look forward to continuing to be a trusted partner to pet parents and pets in every moment of their lives. Thank you, again, for taking the time!

Explore other reviews about PetSmart

5.0
Nov 24, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work with animals Laid-back Pay Variety of shifts Learn how to take care of animals

Cons

Customers can be rude sometimes

1
4.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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