It's a retail job - Pet Care Associate PetSmart Employee Review

4.0
Dec 13, 2018
Recommend
CEO approval
Business Outlook

Pros

The management and senior employees handles customer interactions, so none of the bad customer interactions make it to the associates. You get to work with pets. Flexible scheduling / easy going atmosphere. Room for growth if you want to have a career, this doesn't apply to part-time employees, which happen to make up most of the hands on labour and turn-over.

Cons

It's a retail job. Poop, lots of it.

Explore other reviews about PetSmart

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job and location nice

Cons

None that I can think of

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
4d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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