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      PetSmart

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      PetSmart reviews

      Pet Stylist - Pet Stylist PetSmart Employee Review

      4.0
      Jan 14, 2019
      Pet stylist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Full time promised pay, room for growth, paid training, benefits, incident insurance, marketing.

      Cons

      Some policy and procdures make our job more difficult but each one is honestly well thought out and has a reason behind it. They prevent shortcuts but I think that is a good thing truthfully.

      avatar
      PetSmart Response
      7y
      Thank you so much for the helpful feedback. We really appreciate you taking the time. Working in the salon is so important - the team is integral to our success and to bringing smiles to pets and pet parents each day. That's great to hear how much you enjoy the benefits, compensation and growth opportunities. Thank you for all you do for pets each day and for sharing your experience.

      Explore other reviews about PetSmart

      5.0
      Jun 5, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good relationship with colleague

      Cons

      Not very flexible on work times

      avatar
      PetSmart Response
      3w
      We're happy to hear you enjoyed working with us, thanks for taking the time!
      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      4d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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