Lots of work not too much help - Store Manager PetSmart Employee Review

3.0
Apr 22, 2019
Recommend
CEO approval
Business Outlook

Pros

Not typical long hours during holidays. Get 3 days off during Holiday weeks.

Cons

Usually not enough labor to manage all the archaic out of date processes. District Leaders comes in and beats you up for not completing all the task but many times only 3 people in the entire store.

avatar
PetSmart Response
7y
Thank you for the feedback. I'm sorry to hear this is your experience. We greatly value our associates and always want to ensure a positive environment. Please know, you can always share more via the CareSmart line at 1-800-738-4693. Thank you, again.

Explore other reviews about PetSmart

5.0
Jan 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good staff, good management here

Cons

Not many here. All good

4.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

See reviews by: Helpful|Rating|Date|All