They put on a good face - Assistant Store Leader PetSmart Employee Review

1.0
Jul 31, 2019
Recommend
CEO approval
Business Outlook

Pros

Coming to work and seeing all the pets that come in is nice. Schedule is written two weeks out

Cons

You are expected to get 60 hours of work done in 40. There is no labor in the stores to meet the high expectations that corporate has. Corporate has no idea what actually goes on in the stores when they make a new policy or procedure even though they say they test everything out. The new hire "training" is a joke. If you get hired be prepared to come in with a lot of knowledge or be doing alot of work off the clock cause you aren't going to learn anything about the pets we sell or the products. Anytime you need help with something that cant be handled at the store level it either takes multiple days to get a response, if you get one, or you just get a kind response giving you the middle finger.

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PetSmart Response
6y
I'm sorry to hear this has been your experience. We'd love to hear more so we can address. Please contact the CareSmart line at 1-800-738-4693. Thank you for alerting us.

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5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

1.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
2w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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