Don’t be fooled. - Store Leader PetSmart Employee Review

1.0
Aug 30, 2019
Recommend
CEO approval
Business Outlook

Pros

Awesome to work with all types of animals. Great pay for Leadership positions. 401K

Cons

Don’t be fooled. Everything looks promising but in reality you’re selling your soul to the devil. No work life balance at all. You’re bothered on PTO time, days off, overnight, and anytime. No one at the home office cares about what’s going on at store level because if they did they would have caught on to the 10 store leaders that have either left the district or been fired out of the16 stores in less then a year. The expectations that are set are unrealistic and if they aren’t met you are required to work 6 days a week. No one comes out to fix anything, if you have problems with your HVAC system or fire system you’re in for long nights of phone calls that don’t stop because no one cares enough to have someone come out and look at it and fix it properly. This company is all about “unconditional love” but in reality that’s a lie and if you come out as gay you’re treated differently. One thing I have to say is people don’t leave jobs they leave people and bad leadership can make good people run and others lose motivation.

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PetSmart Response
6y
I'm sorry to hear that this was your experience. I appreciate you bringing it to our attention. We'd like to discuss more so we can understand better, as this is not in line with our values. Please contact the CareSmart line at 1-800-738-4693. Thank you for taking the time.

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5.0
May 4, 2026
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CEO approval
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Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

1.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
2w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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