Awesome customers, terrible corporate management - Manager PetSmart Employee Review

2.0
Sep 13, 2019
Recommend
CEO approval
Business Outlook

Pros

I loved helping people with their pets and finding products they loved, or helping ensure their pet boarding experience was worry free and even the most scared pets got lots of love and attention during their stay with us.

Cons

Good lord, the corporate is a train wreck. They have each employee doing the work of three. No overtime is allowed no matter how busy you are. They simply will not staff the store sufficiently to have decent customer service or cleanliness.

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PetSmart Response
6y
I'm very sorry that this was your experience. Thank you for bringing it to our attention. We'd like to understand more, as this is not in line with our values. We are fully committed to our pets and people across the organization and greatly value everyone's contribution. Please contact the CareSmart line at 1-800-738-4693. Thank you again, for taking the time.

Explore other reviews about PetSmart

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

good pay benefits PTO always approved

Cons

sometimes pet health and care is overlooked

1.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
3w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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