Fun but not long-term - Pet Care Associate PetSmart Employee Review

3.0
Oct 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Obviously the animals, it definitely can be fun when you get to pet dogs and handle snakes and stuff and help people set up their home aquariums

Cons

Low wages, ridiculous corporate rules, very low discount comparatively to other competition companies, basically no room for advancement beyond "lead", zero full time options

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PetSmart Response
6y
Thank you for taking the time to review and share your experience! We think working with animals every day makes PetSmart pretty great too. We note and appreciate your feedback. Please know, you can always share your feedback via the CareSmart line at 1-800-738-4693 as well. Thanks again for taking the time.

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5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job and location nice

Cons

None that I can think of

1.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
3w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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