Pros
Some of the staff are very Animal Centric and would do anything for the pets that frequent the store. They have long been open to domestic partner insurance and benefit programs (especially for management).
Cons
The management and corporate edicts seemed geared towards preventing the associates from earning benefits. Their definition of Part-time is less than 36 hrs a week, so they are told to attempt to schedule each associate for 35.5 hrs, expect them to be flexible on the hours they are available, and won't post a schedule until every Friday. It was expected for the employees to call in on Fridays and Saturdays to get their schedules for Sunday through saturday (NOT a week in advance, meaning that at most you had two days knowledge of whether you worked on a Sunday and what hours.) They pay is very noncompetitive in the larger cities but decent in the small towns. Frequent abuses by management in multiple locations across the country including animal abuses, sexual harassment abuses, and hostile workplace environments. I've worked in Retail Management in several places and locations, and PetSmart seemed to foster a culture of treating the entry-level associates as worthless peons. Profit Profit Profit. Pretend you love Animals! It Sells Better!