Good for a part-time job, doesn't feel like a place to build a career. Store level more of a place to get trapped in - Sales Associate PetSmart Employee Review

3.0
Mar 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Great people good initiatives with the adoption programs

Cons

poor management of stores by the company ( store manager try their best to meet some unrealistic expectations )

Explore other reviews about PetSmart

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

2.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Dynamic environment with good opportunities in various departments

Cons

Leadership cuts at store level led to overworked environment and that had a profound impact on employees' ability to keep up minimum standards of quality and safety, especially in the salons.

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