Used to be great - Cashier PetSmart Employee Review

3.0
Mar 23, 2010
Recommend
CEO approval
Business Outlook

Pros

Co-workers and MOST management are very friendly, pay is better than many other cashier positions, allow lots of flexibility with the schedule, and you will almost always get off the days you need (as long as you let them know plenty time ahead of then, and repeat it many times), customers praise you for your help, and appreciate your knowledge and friendliness. Close-knit team. Become very knowledgeable about pets.

Cons

VERY short-handed ALL the time - - puts lots of pressure on employees, causing much stress. Store manager slacks off in the office, yet expects other managers and all employees to complete impossible tasks throughout the day. Hours cut greatly without any warning. One week I had ZERO hours, and then the next couple months only had 5 to 15 hours a week after requesting to work full-time. Because of being so short-handed, Pet-Care are forced to do cashier work, and Vice Versa, and Cashiers do Stocker's work also. Store manager expects you to be in 4 places at once, and even if you work your butt off and do an AWESOME job, you will NEVER get any thanks or appreciation. The only satisfaction I ever got for all my hard work was through the customers. Managers don't seem to care or even notice. LAZY employees- slack off all the time, managers favor them, so they allow it. Then everyone else is stuck to pull their weight.

Explore other reviews about PetSmart

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing space to work. Benefits great.

Cons

Sometimes communication falls apart. Not to mention.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The staff care a lot and try their hardest but it leads to burn out and being taken advantage of by a company the does not care about YOU.

Cons

Poor management. No work life balance. Bad scheduling. Bad pay. No communication. Leads expected to work more than 10 hours a day during high volume periods, Be responsible for too many things. You run around like a chicken with it's head chopped off the whole time you're at work. Staff are snippy, and rude. A few are okay. Company has you working bare bones, and does not care. Pet parent's are weird, and I don't think have realistic expectations that the boarding facility is more like dropping your dog off at a dog shelter for a week while you go on vacation than a "fun time" for your dog. Dogs get fed, watered, pottied. If that is all you care about, then use the PetHotel. If you want your dog to have fun, and be out of a stressful environment (few dogs do well with constant barking and noise all day, plus being stuck in a cement run, thrown in with a bunch of other dogs who have never been properly socialized) just do in home boarding. I would never board my dog at a place like this.

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