Horrible Management - Professional Pet Stylist PetSmart Employee Review

1.0
Mar 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Free grooming academy, good money - will just cost you your sanity

Cons

Management frequently picked favorites. Will not listen to employees who try to tell them when something is wrong. Mold everywhere. Dogs were always stressed. Employees were always stressed. Management let and encouraged clients to treat employees like dirt. Once they decided they didn't like you (could be because you decided to befriend someone they already didn't like instead of them) they would find any small reason to get you out of the door. Systems did not work right 90% of the time. Booking system was slow. Bathing bunkers hardly worked. Not enough space for all the dogs. Will not work with you when you inevitably get burnt out. Management also will talk poorly about employees they don't like to other employees. Higher management did nothing when my salon leader openly talked about employees sex lives to other employees, and frequently berated employees she didn't like (which could be anyone at any given time). This company does not care about the animals or the employees that work here. They only care about income and reviews. The salon was always in poor condition and I would never leave my dog there or let someone I cared about work there.

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5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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