4.0
Apr 28, 2010
Anonymous employee
Former employee
Recommend
CEO approval
Business Outlook
Pros
If you love animals, you will get your animal fix everyday at PetSmart. The company tries hard to make it a somewhat fun place to work and most of the customers (pet parents) are pleasant to deal with.
Cons
It is still retail and the retail industry has struggled over the last 18 months, as a result staffing levels have been reduced in a business that carries live goods. Every one is asked to do more (economy issues), but the work expectations coupled with the customer service expectations are unrealistic with the amount of staff that is allowed. Always changing policies and rules make it hard to remember from day to day which form to use, how to sign (first name last initial), where to sign, and when to sign.