Grooming is for the dogs, not the sales - Dog Groomer PetSmart Employee Review

2.0
Aug 23, 2014
Recommend
CEO approval
Business Outlook

Pros

As a dog groomer, you can make a lot of money with petsmart, enough to certainly live on. If your in a good salon with a good team, you will have a blast. My salon was a well oiled machine, we all loved each other and ran the salon very organized, although once and while you encounter someone who is not supposed to be a part of team and it can make life in the salon very frustrating. You get to work directly with the pets and it's very rewarding.

Cons

Petsmart runs the grooming salon as if it is a meant to be retail (long, late hours, weekends, must meet a sales plan for the day/week) , obviously it is set in a retail store, but grooming is not meant to feel like a job your dreadin to go to. Most of the managers are not properly trained on how to effectively speak to their employees, they usually project all of their problems with sales and even personal problems onto all of their employees, making I very difficult to be comfortable during a work shift. The managers seem to not understand that we are human and we have lIves outside of petsmart, especially when you have children. (working as a groomer at petsmart is not for someone with children at all unless you don't want to see you children...) Calling in for a medical emergency for your child is literally a battle. I was once written up for having to leave my shift 2 hours early for a real medical emergency for my infant... Most managers play favorites and especially if you are in the salon, the store manager will walk by and see you sit down for 2 minutes after being stressed out all day with all your dog's and never getting a break, will come in and make you work on the floor because we aren't allowed to take breaks.

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5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing space to work. Benefits great.

Cons

Sometimes communication falls apart. Not to mention.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The staff care a lot and try their hardest but it leads to burn out and being taken advantage of by a company the does not care about YOU.

Cons

Poor management. No work life balance. Bad scheduling. Bad pay. No communication. Leads expected to work more than 10 hours a day during high volume periods, Be responsible for too many things. You run around like a chicken with it's head chopped off the whole time you're at work. Staff are snippy, and rude. A few are okay. Company has you working bare bones, and does not care. Pet parent's are weird, and I don't think have realistic expectations that the boarding facility is more like dropping your dog off at a dog shelter for a week while you go on vacation than a "fun time" for your dog. Dogs get fed, watered, pottied. If that is all you care about, then use the PetHotel. If you want your dog to have fun, and be out of a stressful environment (few dogs do well with constant barking and noise all day, plus being stuck in a cement run, thrown in with a bunch of other dogs who have never been properly socialized) just do in home boarding. I would never board my dog at a place like this.

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