The company is going further and further down the crapper - Cashier PetSmart Employee Review

2.0
Oct 1, 2014
Recommend
CEO approval
Business Outlook

Pros

I love my coworkers and the animals. Works well with your schedule.

Cons

Poor pay with abyssmal raises and no opportunities for advancement. Ever since the CARE program came out, the company has done nothing but prove that it doesn't care at all.Even basic things like the visibility of aisle numbers (very important to help out a customer) seem forgotten by the corporate offices. Email captures are now the top priority, and that will take precedence over basic customer satisfaction. This wouldn't be so bad if the system actually bothered to save the information the customers put into the email capture system. So we already got customers pissed off, and even more pissed off by the line that formed thanks to the email capture. But you can easily call for back up to open a new line, right? Nope. The store is almost constantly understaffed.

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5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing space to work. Benefits great.

Cons

Sometimes communication falls apart. Not to mention.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The staff care a lot and try their hardest but it leads to burn out and being taken advantage of by a company the does not care about YOU.

Cons

Poor management. No work life balance. Bad scheduling. Bad pay. No communication. Leads expected to work more than 10 hours a day during high volume periods, Be responsible for too many things. You run around like a chicken with it's head chopped off the whole time you're at work. Staff are snippy, and rude. A few are okay. Company has you working bare bones, and does not care. Pet parent's are weird, and I don't think have realistic expectations that the boarding facility is more like dropping your dog off at a dog shelter for a week while you go on vacation than a "fun time" for your dog. Dogs get fed, watered, pottied. If that is all you care about, then use the PetHotel. If you want your dog to have fun, and be out of a stressful environment (few dogs do well with constant barking and noise all day, plus being stuck in a cement run, thrown in with a bunch of other dogs who have never been properly socialized) just do in home boarding. I would never board my dog at a place like this.

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