I loved this job until recently - Cashier/Petcare PetSmart Employee Review

1.0
Oct 9, 2014
Recommend
CEO approval
Business Outlook

Pros

I don't think there are anymore.

Cons

I have worked for Petsmart for close to 4 years, Until recently this has been the best large scale corporation I have worked for as they didn't have a ridiculous soul-crushing corporate culture. However over the past six months or so quality has declined enormously. Petsmart has bowed to the pressures of a hedgefund and have cut hours drastically, they are now running all stores on a skeleton crew. They have basically decided to let the burden fall on its 50,000 or so employees so a couple of rich investors can become even richer. Petsmart has become in a big way the exact kind of company that is creating record gaps in the middle class. I frequently miss breaks because there is not enough staff to cover them, not really even legal but Petsmart doesn't care.Tiny raises if any. They are eliminating many full-time positions to avoid paying vacations and healthcare. I now feel like Petsmart is a sinking ship and I recommend abandoning it. Avoid at all costs.

Explore other reviews about PetSmart

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing space to work. Benefits great.

Cons

Sometimes communication falls apart. Not to mention.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The staff care a lot and try their hardest but it leads to burn out and being taken advantage of by a company the does not care about YOU.

Cons

Poor management. No work life balance. Bad scheduling. Bad pay. No communication. Leads expected to work more than 10 hours a day during high volume periods, Be responsible for too many things. You run around like a chicken with it's head chopped off the whole time you're at work. Staff are snippy, and rude. A few are okay. Company has you working bare bones, and does not care. Pet parent's are weird, and I don't think have realistic expectations that the boarding facility is more like dropping your dog off at a dog shelter for a week while you go on vacation than a "fun time" for your dog. Dogs get fed, watered, pottied. If that is all you care about, then use the PetHotel. If you want your dog to have fun, and be out of a stressful environment (few dogs do well with constant barking and noise all day, plus being stuck in a cement run, thrown in with a bunch of other dogs who have never been properly socialized) just do in home boarding. I would never board my dog at a place like this.

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