Pros
Out of all of the retail jobs I have worked, I feel more at ease at PetSmart than any other. My locations management is easy to talk to and get along with, yet firm when needed. I can always approach any situation knowing that, as long as I am in the right, my team will have my back. It is also the only company that I know of that has a charity organization solely for helping their associates in times of need.
Cons
The pay is higher than most retail jobs, but still not nearly a living wage for anyone who isn't single without kids. I have heard that I actually got lucky with my location's staff and that some of the others can be really hard to work at. I was rather disappointed in the company when the COVID-19 pandemic hit. We had signs posted everywhere and announcements stating that masks were required in the store. However, corporate told us that we were not allowed to enforce this requirement due to how violent some of the rabble could become. In this respect I do not feel safe in my store and that corporate doesn't have their employees best interests in mind.