Hated this place so much - Cashier PetSmart Employee Review

1.0
Nov 21, 2021
Recommend
CEO approval
Business Outlook

Pros

employee discount for pets learned basic care for animals i may not have known without this job when you arent strapped to the cashier like a prisoner because no one will let you train in other departments out of laziness, you can interact with animals sometimes puppies and kittens that you can hold

Cons

literally everything lazy management that cuts corners which results in animals becoming sick and even dying no one wants to train you so good luck if you land the cashier position, youll be there forever having to monetize the life of an animal, being held responsible for their lives by customers even though you just punch numbers there some of the most insanely rude customers who will kill you for a 85c can of cat food people letting their dogs pee and poop all over the store, not cleaning it up, and making every customer in a 5 foot radius tell you about it while you have a line insanely pushy "puppy guide" rewards. monitored like big brother to sell them, and encouraged to sneak it into customer's total without consent just to make numbers. i hate this place. never been back since

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5.0
Jul 13, 2026
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

everyone communicates and willing to pass on knowledge

Cons

no cons that i can think of

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The staff care a lot and try their hardest but it leads to burn out and being taken advantage of by a company the does not care about YOU.

Cons

Poor management. No work life balance. Bad scheduling. Bad pay. No communication. Leads expected to work more than 10 hours a day during high volume periods, Be responsible for too many things. You run around like a chicken with it's head chopped off the whole time you're at work. Staff are snippy, and rude. A few are okay. Company has you working bare bones, and does not care. Pet parent's are weird, and I don't think have realistic expectations that the boarding facility is more like dropping your dog off at a dog shelter for a week while you go on vacation than a "fun time" for your dog. Dogs get fed, watered, pottied. If that is all you care about, then use the PetHotel. If you want your dog to have fun, and be out of a stressful environment (few dogs do well with constant barking and noise all day, plus being stuck in a cement run, thrown in with a bunch of other dogs who have never been properly socialized) just do in home boarding. I would never board my dog at a place like this.

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